01How long does a typical implementation take?+
Most fixed-scope builds land in 8–14 weeks from signed scope to go-live. Complex migrations with ERP integrations stretch to 16–20 weeks. We commit to a date at the end of discovery — and we hit them.
02Where does our data actually live?+
Wherever you want. Your cloud account (AWS, Azure, GCP), your on-prem servers, or managed hosting we run for you in your preferred region. We don't touch your data without an audit trail.
03Do we really own the code?+
Yes. SuiteCRM is AGPL-licensed, and all customisations we build are yours — committed to a repository you own from day one. If we part ways, you take everything with you.
04How does this compare to Salesforce or HubSpot cost-wise?+
For teams above 40 seats, our clients typically save 50–70% over five years vs. per-seat SaaS. We'll model your specific TCO in the first call — no hand-waving.
05What if we already have a CRM and want to migrate?+
Half our work is migrations. We've moved clients off Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Dynamics and homegrown systems. Discovery includes a data-quality audit of your existing stack.
06Do you support us post go-live?+
Yes, via the Build + Run retainer. It's how ~80% of our clients engage with us long-term. You can also work with us purely for the build and take the code elsewhere.