What's on the plan.
Version upgrades
Regression-tested SuiteCRM 7 → 8 and point-release upgrades on a schedule you agree.
Security patches
CVE monitoring, emergency patching, and quarterly hardening reviews.
Performance tuning
Indexing, query optimisation, Elasticsearch, Redis — we diagnose and fix the 95th percentile.
Bug fix SLA
Named engineer, documented response windows, clear escalation paths.
Proactive monitoring
Uptime, error rates, job queues, integration health — alerts before your users notice.
Direct engineer access
No tier-1 scripts. No ticket triage theatre. You talk to the person building your CRM.
50 users × 8 hours of lost productivity ≈ $2.9k — per outage. A competent retainer is an order of magnitude cheaper than a single bad week.
From $1.8k / month.
Month-to-month. Less than the cost of a junior developer. Monthly audits, quarterly reviews, and a real engineer on the other end.
Talk about a retainerLet's scope your support & maintenance.
30 minutes. No slide deck. We'll map what you have, flag the risks, and tell you whether we're the right fit.